Legal

Terms of Use

Last updated: 23 October 2026

Acceptance of Terms

These Terms of Use govern your access to and use of the Velora Norel website at veloranorel.com and all services offered by Velora Norel, a luxury photography and modelling agency based in Vienna, Austria.

By accessing our website, submitting an enquiry, booking a service, or submitting a model application, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

We reserve the right to update these Terms at any time. Continued use of our website following any changes constitutes acceptance of the revised Terms. The date at the top of this page reflects the most recent revision.

Our Services

Velora Norel provides professional photography and modelling agency services, including but not limited to portrait photography, fashion editorial shoots, boudoir and glamour photography, and model representation and placement.

All services are subject to availability and to the execution of a separate written agreement or booking confirmation between Velora Norel and the client. These Terms apply in addition to any such agreement and, in the event of conflict, the written agreement shall prevail.

We reserve the right to decline any booking or service request at our sole discretion, without obligation to provide a reason.

Booking Conditions

A booking is confirmed only upon receipt of a signed booking agreement and the required deposit payment as specified in your quote. Verbal agreements and website enquiries do not constitute a confirmed booking.

The following conditions apply to all bookings:

Deposits are non-refundable unless Velora Norel cancels the booking.
Cancellations made by the client fewer than 14 days before the scheduled shoot date will forfeit the full deposit. Cancellations made 14 or more days in advance may be eligible for a credit towards a rescheduled session.
Rescheduling requests are subject to availability and must be made in writing at least 7 days before the original shoot date.
The client is responsible for ensuring all subjects, locations, and props are available and legally permitted on the agreed date.
Final edited images will be delivered within the timeframe specified in the booking agreement. Rush delivery may be available at an additional fee.
All prices are quoted in Euros (EUR) and are inclusive of Austrian VAT where applicable.

Model Submission Guidelines

Individuals who submit a model application through our website agree to the following conditions:

You must be at least 18 years of age at the time of submission. Applications from minors will not be considered.
All information provided in your application must be accurate and truthful. Submission of false or misleading information will result in immediate disqualification.
Photographs submitted must be your own likeness and must not infringe the intellectual property rights of any third party.
Submission of an application does not guarantee representation, a callback, or any form of engagement with Velora Norel.
By submitting your application, you grant Velora Norel a limited, non-exclusive licence to store and review your submitted materials for the purpose of evaluating your application. We will not publish or commercially exploit your submitted photographs without your explicit written consent.
You may withdraw your application and request deletion of your submitted data at any time by contacting us at hello@veloranorel.com.

Intellectual Property

All photographs, images, videos, text, logos, and other creative content produced by Velora Norel and published on this website are the exclusive intellectual property of Velora Norel or its licensed contributors, and are protected by Austrian and international copyright law.

Clients who commission photography services receive a licence to use the delivered images as specified in their booking agreement. Unless otherwise agreed in writing, this licence is personal and non-transferable, and does not include the right to sublicence, resell, or use the images for commercial advertising without prior written consent.

Velora Norel retains the right to use commissioned photographs in its portfolio, website, and promotional materials unless the client has requested and been granted a confidentiality clause in the booking agreement.

You may not reproduce, distribute, modify, or publicly display any content from this website without our prior written permission.

Acceptable Use

When using our website and submitting any content through our forms or chat widget, you agree not to:

Submit false, misleading, defamatory, or unlawful content.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Attempt to gain unauthorised access to any part of our website or systems.
Use automated tools, bots, or scrapers to extract content from our website.
Transmit any malicious code, viruses, or harmful data.
Use our website or services for any unlawful purpose or in violation of applicable Austrian or EU law.

Limitation of Liability

To the fullest extent permitted by applicable law, Velora Norel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of profits, loss of data, or loss of goodwill.

Our total liability to you for any claim arising out of or in connection with these Terms or our services shall not exceed the amount paid by you to Velora Norel in the three months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable Austrian law.

We make no warranty that our website will be uninterrupted, error-free, or free of viruses or other harmful components. The website and its content are provided on an 'as is' basis.

Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. Velora Norel has no control over and accepts no responsibility for the content, privacy practices, or availability of any third-party website.

You access third-party websites entirely at your own risk and subject to their own terms and conditions.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and protection of your personal data.

Dispute Resolution

We aim to resolve any concerns or disputes promptly and amicably. If you have a complaint or dispute arising from your use of our website or services, please contact us in the first instance at hello@veloranorel.com. We will endeavour to respond within 10 business days.

If a dispute cannot be resolved through direct communication, both parties agree to attempt mediation before initiating formal legal proceedings.

These Terms are governed by the laws of Austria. Any disputes that cannot be resolved by mediation shall be subject to the exclusive jurisdiction of the competent courts of Vienna, Austria.

If you are a consumer resident in the European Union, you may also refer disputes to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy and any applicable booking agreement, constitute the entire agreement between you and Velora Norel with respect to your use of our website and services.

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